Office
One Canada Square, Canary Wharf, London E14 5AB, United Kingdom
Monday to Friday, 09:00-17:30 UK time
Contact our UK support team
Ask about account access, verification, platform settings, payment status, withdrawals or a security concern. Our Client Support and Compliance team provides practical information and will route formal complaints through the documented procedure.
Do not send passwords, one-time codes, private keys or full card details by email or through an initial enquiry.
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London office and support details
For account, payment, verification, accessibility and complaint questions.
Response
Call centre: Monday to Friday, 09:00-17:30 UK time, excluding bank holidays. Live-call waiting time is usually under five minutes under normal conditions.