Frequently asked questions

Use the Create Account page and provide current contact information. A specialist will explain verification and available settings.

No professional experience is required to explore the interface. You still need to understand the relevant risk and should seek independent advice if unsure.

Yes, current mobile browsers are supported. Keep the operating system updated and avoid shared devices.

There is no monthly platform-access fee. Transaction, conversion and external-provider costs are listed on the Fees page.

No. Prices can move against you and tools can be wrong or unavailable. You may lose the entire amount committed.

It organises supported price, volume, volatility, historical and condition data. Outputs are observations rather than personalised recommendations.

Yes. Users choose supported instruments and alert conditions and can pause or revise them.

No. Controls can limit intended exposure but cannot stop the market moving or ensure execution at a displayed price.

Yes. A model, connection, data source or rule can fail. Review activity and maintain a plan for pausing features.

Available controls include multi-factor authentication, device and session review, alerts and recovery checks.

The relevant provider is identified in the account documentation. Review that entity's status and protections before funding.

Pause the relevant feature, take a screenshot without secrets and contact support. Do not disclose a password or one-time code.

Email [email protected]. Published support hours are Monday to Friday, 09:00-17:30 UK time, excluding bank holidays.